Tiktech Services LLC – Terms and Conditions
Effective Date: Sept-2021
Welcome to Tiktech Services LLC! These Terms and Conditions (“Terms”) govern your use of our services for computer and laptop repair, as well as our custom-built computer services, all designed to be completed within the same day. By using our services, you agree to abide by these Terms. Please read them carefully.
1. Acceptance of Terms
By dropping off your device, requesting a repair, or commissioning a custom computer build, you (the “Customer”) agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Services Provided
Tiktech Services LLC provides:
- Computer and Laptop Repair: Repairs are conducted by our certified technicians, using both manufacturer-approved and high-quality third-party components as applicable.
- Custom-Built Computers: We offer custom computer builds based on customer specifications, with the option for same-day completion if orders are placed within the operational hours and all required components are available.
3. Same-Day Service
We strive to provide same-day service for repairs and custom builds, under the following conditions:
- The service request must be submitted and accepted before [Insert Cutoff Time, e.g., 12:00 PM].
- All necessary parts for repairs or custom builds must be available in stock.
- Same-day completion is not guaranteed during periods of high demand, for complex repair cases, or for custom builds requiring special-order components.
4. Device Pickup Policy
Customers must collect their repaired or custom-built devices within 30 calendar days from the date of service completion. The following policies apply:
- Notification: Tiktech Services LLC will notify customers via the contact information provided at the time of service once their device is ready for pickup.
- Extended Storage: If you cannot pick up your device within 30 days, please contact us to request an extension in advance. Extensions may be granted at the discretion of Tiktech Services LLC and may incur an additional storage fee.
5. Device Abandonment
If a device is not picked up within 30 days of completion of service and no extension has been requested, the device will be considered abandoned. The following policies will then apply:
- Recycling or Disposal: Tiktech Services LLC reserves the right to recycle or dispose of any abandoned device. Once a device is deemed abandoned and recycled or disposed of, Tiktech Services LLC has no further liability for the device.
- No Claims: The Customer waives any right to claim their device, its components, or any associated data after 30 days if the device is not picked up or an extension requested.
6. Repair Warranty
- Coverage: Tiktech Services LLC provides a 30-day warranty on repairs completed by our technicians, covering parts and labor for the specified repairs made during the service. This warranty does not cover any additional damage or issues that arise post-service or that were not addressed in the original service request.
- Exclusions: Warranty coverage excludes damage caused by misuse, negligence, liquid damage, electrical surge, or unauthorized modifications post-repair.
7. Custom-Built Computer Warranty
- Components: Custom-built computers are warranted by the respective manufacturers of each component. Tiktech Services LLC will assist with claims under these warranties as applicable.
- Build Quality: Tiktech Services LLC guarantees the workmanship and assembly quality for 90 days following the date of pickup. This guarantee excludes any damage or issues arising from misuse or tampering.
8. Data Security and Liability
- Data Backup: It is the Customer’s responsibility to back up all data prior to dropping off their device for repair or build service. Tiktech Services LLC will not be held liable for any data loss occurring during the repair or build process.
- Confidentiality: Tiktech Services LLC maintains strict confidentiality regarding Customer data on devices and will not disclose or access any data without explicit authorization.
9. Payment Terms
- Fees: Payment for all services is due upon completion unless otherwise agreed upon in writing. Tiktech Services LLC reserves the right to retain devices until payment is made in full.
- Refunds: Refunds may be issued at the discretion of Tiktech Services LLC in cases where a service could not be completed as agreed. Custom build deposits and special-order parts are non-refundable.
10. Limitation of Liability
Tiktech Services LLC will not be held liable for:
- Any indirect, incidental, special, or consequential damages, including but not limited to data loss, arising from the use of our services.
- Any damage to the Customer’s device caused by pre-existing conditions or unanticipated issues discovered during the service process.
- Device abandonment, recycling, or disposal in accordance with these Terms.
11. Indemnification
The Customer agrees to indemnify and hold harmless Tiktech Services LLC and its employees, affiliates, and agents from any claims, damages, losses, or expenses arising out of the Customer’s use of our services or any breach of these Terms.
12. Amendments
Tiktech Services LLC reserves the right to amend these Terms at any time. Amendments will be effective upon posting to our website or by notification through contact information provided by the Customer.
13. Governing Law
These Terms and any disputes arising from them will be governed by and construed in accordance with the laws of Loudoun County, Virginia.
Customer Acknowledgment
By using Tiktech Services LLC’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.